Frequently Asked Questions

No. We sell anything from a single bag to a full container. Shipping is most economical on a full pallet, which typically holds 10 bags.

Spot coffee comes from our current inventory and is available immediately, priced with the New York C-Market. A forward purchase lets you lock in an agreed price today for coffee that ships once it becomes available, so you can secure exactly what you need ahead of time.

Take a look at our Customer Application + Resale Certificate, then send us a message and we will send the application to you through DocuSign.

Your first 3 transactions with us are paid prior to delivery or acceptance of the coffee. Once a stable relationship has developed, extended credit may be offered based on positive trade references. We accept credit cards, cash, advance payment by check, cashier’s checks and wire transfers. We also accept free ACH debit payments through our Customer Portal. Invoices paid after the period in your sales contract incur late charges of 5 percent per month, and a $35.00 fee applies to returned checks or rejected ACH payments. See Ordering Information for full details.

Most bags weigh 60 to 70 kg depending on origin: 70 kg for Colombia and Bolivia, 69 kg for most of Central and South America, and 60 kg for Brazil, Indonesia, Africa and most decafs. Yemen bags are 50 kg and Hawaii bags are 100 lbs. See the full bag weight table.

Wholesale partners can log in to the Customer Portal for live inventory, or contact our sales team for an up-to-date offerings sheet. You can also browse the stories behind our coffees on the Offerings page.

We ship anywhere in the United States and Canada through trusted shippers offering discounted bulk rates, and you are welcome to pick up your order directly from our warehouse. Roasters in the Pacific Northwest can also access select coffees we warehouse in the region through our partner Costa Oro.

Please allow a minimum of 24 hours for your order to be processed.

Inspect your order immediately on arrival and note any damage on the delivery receipt before signing. All claims must be reported within 5 business days of receiving the coffee.

Use our sample request form, or reach out to your Green Coffee Advocate and include item numbers from our in-stock list. Every coffee on our Offerings page also has a Request a sample button.

Samples are free, shipped by ground within the continental U.S. Expedited shipping and destinations outside the continental U.S. are available at cost.

Green (unroasted) samples: up to 5 lots per request, 50 to 250 g per lot. Roasted samples: up to 4 lots per request, 50 to 100 g per lot. Please choose one format per request. Samples ship within 2 business days.

Sometimes, so just ask. If you are planning a production test, talk with your Green Coffee Advocate about the best way to set it up.

No. We do ask that sample requests reflect real purchase intent, and we always appreciate your feedback on what you tasted.

Yes. Roasted samples come with notes on how we roasted them along with our cupping notes.

No. If you are reordering the same lot there is no need to sample again. If the lot number has changed, we will send a confirmation sample that does not count toward your request.

Sampling happens before you contract, not after, so we do not send samples of coffees already under contract. Pre-shipment samples on forward positions are arranged through origin.

Samples come from spot inventory with depth. Lots down to their last bags may not be available to sample, microlots and limited lots may be sent in reduced sizes, and all samples are subject to availability.

Download our Sample Program & Request Guidelines (PDF)

In our SCA and CQI certified lab at 11 Fulton Street in downtown Charleston, within walking distance of the city’s restaurants, shops and hotels. We offer a corporate discount at The Charming Inns around the corner; just mention Balzac Brothers when you call.

Send us a message or call 843-723-8020 to register. We accept check and credit card payments. See upcoming courses.

Once registered, you may cancel with a 10% cancellation fee up to 15 days before the course start date. After that, courses are non-refundable. If we need to cancel or reschedule a course, your fees will be refunded or can be transferred to a future course.